Pack/Returns Team Leader

J.Jill is a national lifestyle brand that provides apparel, footwear and accessories designed to help its customers move through a full life with ease. The brand represents an easy, thoughtful, and inspired style that celebrates the totality of all women and designs its products with its core brand ethos in mind: keep it simple and make it matter. J. Jill offers a high touch customer experience through over 200 stores nationwide and a robust ecommerce platform. J.Jill is headquartered outside Boston.

Schedule: Saturdays & Sundays from 6:30 AM - 5:00 PM; Mondays & Tuesdays from 6:45 AM - 5:15 PM

Assists in evaluating business needs and adjusts staff according to those needs by moving associates within the different functions and/or asking other areas for help.  Performs some or all of the functions to support direct order operations, including storing supplies, replenishing supplies, inventorying supplies, and cross-training into other functions within the DC while adhering to all J.Jill safety standards. Strives for improved customer service.

• Performs various tasks involving the restocking of supplies into stations to ensure that there is a seamless flow for the Direct Associates.
• Assists in the supervision of the Direct Operations by training, setting expectations, motivating, coaching, and giving proper recognition for efforts. Assists in annual associate evaluation process.  Assists in the hiring process of new department associates as required.  Reviews and completes proper paper work to ensure associates’ time worked and paid-time off is reported accurately to the payroll department as required.
• Coordinates each day as relates to the set-up of returns, record of return inventories, and moving of associates in and out of the Material Handler position.
• Ensures accurate recording of inserts and catalog inventory, which are provided to several manager levels and above positions in both the Tilton and Quincy locations.  Ensures the accurate inventory record of supplies for the packing and returns operations, which is provided to the Direct Operations Manager.
• Performs other functions within other departments in the DC, including but not limited to, Retail, QI/QCS, Freight, Receiving, Shipping, as well as other Direct Operation functions

• Ability to use good judgment in order to carry out detail instructions.
• Ability to communicate effectively and follow instructions.
• Ability to coordinate a small staff.
• Ability to problem solve.
• Familiar with Microsoft Outlook, Excel, and Word.
• Attention to detail.
• Ability to be flexible and multi-task.
• Ability to work with people, collaboratively.
• Ability to make judgment calls on quality.
• Ability to adapt to change.
• Ability to work in a fast-paced environment.
• Self-starter with good organization and time management skills.

Education & Experience:

• 1+ years of experience in a Distribution Center or similar environment, plus at least 1 year of inventory control experience.
• Associate, vocational, or technical degree preferred.

Physical Requirements:

• Listening, talking, Standing, sitting, walking, Bending, Kneeling/Squatting, crouching, Balancing, reaching overhead, pulling/pushing, repetitive motion, lifting up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of this position.

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment. All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status.  J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws.  If you need to inquire about an accommodation to assist with completing the application process, please email Talent.Acquisition@jjill.com