Direct Exception Associate

At J.Jill, we’re redefining what it means to dress and live with ease. As a women-led, Boston-based lifestyle brand with 200+ stores nationwide, we design thoughtful, inspired apparel and accessories that celebrate the totality of all women. We’re entering an exciting chapter of growth — expanding our footprint, reaching new customers, and deepening long-standing relationships. We're seeking bold thinkers and doers to join us. With competitive pay and benefits, a supportive culture, and the chance to make a real impact, this is more than a job, it’s an opportunity to bring our ethos keep it simple, make it matter to life in new and inspiring ways.

Performs some or all of the functions to support direct order operations.  Prepares returned items for resale, makes final decisions on merchandise quality, researches packing, auto bagging, returning and folding errors, cross-trains into other functions within the DC. Adheres to all J.Jill safety standards and continually strives for improved customer service. 

ESSENTIAL FUNCTIONS:

• Collects and reviews returns left by the returns associates as to the proper disposition of an item.  Determines if items are 2nd quality and verifies that this is the correct disposition. 

• Reviews errors committed in packing, returns, auto bagger, and folding to determine who committed the error as well as passes out and explains the error to the associate.  Maintains proper records and reports for tracking purposes.

• Analyzes older items that cannot be found so that the customer can be given the proper credit.  Researches items through old catalogs and using the WMS.

• Performs other functions within other departments in the DC, including but not limited to, Retail, QI/QCS, Freight, Receiving, Shipping, as well as other Direct Operation functions.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to use good judgment in order to carry out detail instructions.

• Must have good listening, verbal, and written communication.   

• Demonstrate strong technical skills performing Direct functions. 

• Minimum of one year of J.Jill Returns experience.

• Attention to detail.

• Ability to be flexible and multi-task.

• Ability to work with people, collaboratively.

• Ability to make judgment calls on quality.

• Ability to adapt to change.

• Ability to work in a fast-paced environment.

• Self-starter with good organization and time management skills.

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment. All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status.  J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws.  If you need to inquire about an accommodation to assist with completing the application process, please email Talent.Acquisition@jjill.com