Senior Retail Systems Analyst

At J.Jill, we’re redefining what it means to dress and live with ease. As a women-led, Boston-based lifestyle brand with 200+ stores nationwide, we design thoughtful, inspired apparel and accessories that celebrate the totality of all women. We’re entering an exciting chapter of growth — expanding our footprint, reaching new customers, and deepening long-standing relationships. We're seeking bold thinkers and doers to join us. With competitive pay and benefits, a supportive culture, and the chance to make a real impact, this is more than a job, it’s an opportunity to bring our ethos keep it simple, make it matter to life in new and inspiring ways.

Jill Acquisition LLC. seeks a Senior Retail Systems Analyst (Quincy, MA) to serve as subject matter expert in architecting, designing, building, and maintaining Retail XStore, XCenter, Omni Selling, Store fulfillment and related software deployed in JJill Stores. Verify daily sales, inventory and other transaction file movement between POS, Sales Audit/Loss Prevention (XBR) and other enterprise and cloud systems. Lead business requirement analysis with the business partners, conduct design sessions with the cross-functional teams to implement new system enhancements or tools. Apply engineering techniques to troubleshoot and maintain XCenter configurations and XStore data loads related to Master data, Hierarchy, Tax and EComm sales. Work closely with Store Operations, Finance, Internal Audits, Data Operations, Corporate Systems and Supply Chain teams to diagnose system related issues and identify systemic process gaps. Implement systemic solutions to resolve these issues. Debug and develop new Oracle software code components in computer programming languages Java, SQL, Microsoft batch scripts. Deploy critical system/security patch release / POS Builds from Oracle onto JJill Oracle application instances and run validation exercises using computer engineering methodologies. Help in regression testing of POS code in JJill production to ensure system upgrade will not break business functions. Monitor Retail Systems health and addresses errors by utilizing diagnostics and monitoring tools. Liaison and collaborate very closely with IS cross functional teams such as Enterprise systems integration, technology Infrastructure, database administration, server administration, Merchandising systems, Enterprise data warehouse, business intelligence systems, supply chain systems, IT helpdesk for the day-to-day system-related issues. Develop processes and Interfaces to upload business data files into Oracle XStore Retail systems using system upload processes. Lead effort to perform impact analysis, design and implement systemic changes tied to new business initiatives. Administer production deployment by participating in change approval exercise and ensure the validity of deployments. Provide 24/7 on-call support for stores & backend systems in the event of a critical incident. Local telecommuting permitted up to 1 day per week. 10% domestic travel required.

Requires a Bachelor’s degree in Computer Science, Information Technology, or related field, and 5 years of IT experience in retail supporting Store Operations and Field Management. Must have experience with: Triaging and supporting retail operations from both software and hardware perspectives; Oracle retail suite including Xstore POS; Retail back-office applications such as Sales Audit, Loss Prevention, Order Management Systems (OMS), Tax, and Customer Relationship Management (CRM) software; Leading third-party vendors and offshore teams, managing deliverables, and ensuring timely and high-quality project execution; Executing POS software & hardware rollouts, system upgrades, new store openings, remodels, relocations and store closures; Using Oracle OMS or similar platforms such as Using Oracle OMS or similar platforms (such as Manhattan, Sterling) for order orchestration, fulfillment, and inventory visibility; Retail data workflows including customer, item, tax, transaction, promotion, and gift card; Retail business processes, omnichannel operations, order fulfillment workflows; Applying Incident Management, Change Management, and Problem Management processes; Using defect and incident management tools such as JIRA, Confluence, and Cherwell; Conducting Root Cause Analysis (RCA) and implementing permanent corrective actions for production issues; Writing SQL queries, programming in PowerShell and Windows batch scripts, and Java, Jetty, and Postman; Secure file transfer protocols (SFTP), REST APIs, XML, and JSON; Agile and hybrid Software Development Life Cycle (SDLC) methodologies; Using Microsoft productivity tools including Excel, PowerPoint, and Outlook; and Preparing professional communications, presentations, and documentation.

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment. All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status. J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws.  If you need to inquire about an accommodation to assist with completing the application process, please email Talent.Acquisition@jjill.com.