Sales Lead - Shops at Mission Viejo

J.Jill is a national lifestyle brand that provides apparel, footwear and accessories designed to help its customers move through a full life with ease. The brand represents an easy, thoughtful, and inspired style that celebrates the totality of all women and designs its products with its core brand ethos in mind: keep it simple and make it matter. J. Jill offers a high touch customer experience through over 200 stores nationwide and a robust ecommerce platform. J.Jill is headquartered outside Boston.

The Sales Lead supports the management team in achieving store sales and profitability goals by creating a positive and energetic store environment. The primary focus is to ensure a superior customer experience by acting as the sales floor leader and allowing management to focus on overall store leadership. Assists the management team in ensuring excellent visual merchandising and operational standards. In the absence of the Store Manager or Assistant Store Manager, the Sales Lead acts in the capacity of the manager on duty.

Sales Generation and Performance

Responsible for achieving individual and store sales and productivity performance goals:

• When acting in capacity as manager on duty, communicates store and individual goals to all associates and uses metric results to motivate and coach to behaviors
• Identifies and celebrates individual and team successes
• Builds customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company sponsored outreach events
• Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty

Coaches Store Team

Promotes a positive and energetic store atmosphere of teamwork as well as individual associate contribution:

• Acts as a Sales Floor Leader and a role model to ensure all customers are delighted and segment selling goals are achieved
• Encourages store associates to try on new styles to enhance product knowledge, assist customers in building great outfits and project the J. Jill brand image
• Ensures customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room
• Assists in training new associates, with particular focus on product and customer experience

Visual Merchandising

• Assists with planning and executing floorset and ongoing re-merchandising of store
• Ensures excellent visual standards are consistently maintained
• Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor

Operational Excellence

• When acting in capacity of manager on duty, adjusts weekly store schedules if needed to meet customer needs
• Utilizes company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks
• Participates in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization
• Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures
• Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets
• Performs all duties in the best interest of the company and brand

• Leadership qualities, training and team building skills     
• Excellent customer service skills with statistical track record in all areas of sales
• Strong style, merchandising and wardrobing skills
• Ability to clearly communicate goals and objectives to team
• Entrepreneurial and creative
• Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership
• 2+ years Women’s Specialty Retail experience required, 1+ years in a store supervisory position preferred
• Point of Sale and general Microsoft Office software experience
• Experience in relevant Human Resource processes
• Must have the availability to work during the majority of peak business periods, including Saturday and Sunday

Salary & Benefits (Full-time):

• The approximate pay range for this role is $18.80 - $23.50 per hour. Actual rates of pay will be determined based upon the experience, knowledge, skills and abilities of applicants.
• Full-time associates are eligible for benefits including but not limited to medical/dental/vision, 401(k) with matching, paid time off, generous associate discounts, and employee assistance programs.

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment. All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status.  J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws.  If you need to inquire about an accommodation to assist with completing the application process, please email Talent.Acquisition@jjill.com