Full-time Sales Lead- The Shops at Mission Viejo
Mission Viejo, California
Lead with passion
Exciting and fast-paced, a career within our J.Jill stores is an opportunity to help our customer fuel her joy and impact with style for all of who she is. From sales positions to management, our store associates lead with customer obsession to create styles and experiences with intentional ease.
- Full Time - Regular
Our Culture
At J.Jill, we are a community of associates who create, explore, and express ourselves. In our collective efforts to celebrate the totality of every woman, we are proud to cultivate a culture where every associate is empowered to embrace new ways of working, while keeping it simple to get things done.
Explore a Career with J.Jill
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You can thrive behind the scenes supporting the store's operational and customer service efforts, such as receiving and stocking merchandise, all while contributing to an exceptional shopping experience.
Is customer service and sales more your passion? We also have Sales Associate opportunities.
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If you are passionate and customer-obsessed, you will enjoy building relationships and assisting customers with their needs, while providing a welcoming and positive shopping experience.
Many of our Sales Associates have become Sales Leads.
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Support store leadership in driving sales and team support. You will thrive in creating meaningful connections while delivering an exceptional shopping experience.
This can lead to a great career in retail management with us.
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As a dynamic leader who thrives on building relationships, inspiring teams, and driving a profitable business, you will support the overall success of the store.
You could be on your way to running your own store.
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Do you possess a savvy, entrepreneurial spirit? If you do, come drive a profitable business and bring a high level of energy to inspire the team through great communication and coaching, all while being a product expert.
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Continue growing your retail career through supporting the District Manager by leading a group of stores, including your own home store. You’ll drive sales, maximize store performance, maintain a focus on operational excellence and visual standards, and develop a strong, customer-obsessed team.
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Leaders who are strategic and inspirational, and who drive performance through empowering and supporting store management teams thrive with us. Your entrepreneurial spirit will help you lead a group of stores while cultivating customer-obsessed, high-performing teams that represent the heart of the J.Jill brand.
Meet Our People
What I love most about working here is our customer and getting her in trend-right pieces, seeing the products I assorted on customers, and hearing positive feedback on how much they LOVE the new collections.
Robin Mosher
Merchant
Employee Benefits & Rewards*
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Healthcare
Medical, Dental, Vision
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Paid Time Off
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Associate Discount
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401(k) Retirement plan with match
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Incentive Plan/Bonus Plan
*Benefits eligibility varies on full-time/part-time hours worked
Responsibilities
Full-time Sales Lead- The Shops at Mission Viejo
Mission Viejo, California
Req ID 2025-4130 Apply NowSales Generation and Performance
- Responsible for achieving individual and store sales and productivity performance goals:
- When acting in capacity as manager on duty, communicates store and individual goals to all associates and uses metric results to motivate and coach to behaviors Identifies and celebrates individual and team successes
- Builds customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company sponsored outreach events
- Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty
Coaches Store Team
- Promotes a positive and energetic store atmosphere of teamwork as well as individual associate contribution:
- Acts as a Sales Floor Leader and a role model to ensure all customers are delighted and segment selling goals are achieved
- Encourages store associates to try on new styles to enhance product knowledge, assist customers in building great outfits and project the J. Jill brand image
- Ensures customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room
- Assists in training new associates, with particular focus on product and customer experience
Visual Merchandising
- Assists with planning and executing floorset and ongoing re-merchandising of store
- Ensures excellent visual standards are consistently maintained
- Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor
Operational Excellence
- When acting in capacity of manager on duty, adjusts weekly store schedules if needed to meet customer needs
- Utilizes company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks
- Participates in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization
- Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures
- Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets
- Performs all duties in the best interest of the company and brand
See Where You’ll be Working
Find out what it’s like to live and work in Mission Viejo, CA
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