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Senior Customer Insights Analyst

Quincy, Massachusetts

Req ID 2024-3999 Apply Now
Our Brand :

J.Jill is a national lifestyle brand that provides apparel, footwear and accessories designed to help its customers move through a full life with ease. The brand represents an easy, thoughtful, and inspired style that celebrates the totality of all women and designs its products with its core brand ethos in mind: keep it simple and make it matter. J. Jill offers a high touch customer experience through over 200 stores nationwide and a robust ecommerce platform. J.Jill is headquartered outside Boston.

Overview :

As the key owner of customer understanding for the brand, this role interacts with a range of cross-functional leaders and is focused on building customer-insight driven thinking across the org.  The Sr. Customer Insights Analyst is part of the Marketing and Customer Experience function and is responsible for the analysis of customers, competitors, market landscape, and new business opportunities.  This role supports primary and secondary customer and market research through survey development and analysis, management of customer panel/focus groups, and development of customer feedback insights. 

Responsibilities :
  • This role integrates market/brand performance data, customer research, and analytics to help the organization develop long-term strategies, make more informed business decisions, and identify new growth opportunities. The role supports qualitative and quantitative research, competitive scans, brand and new market/product research.
  • Supports the development and management of our insights roadmap and our voice of the customer program. 
  • Supports quantitative and qualitative analytics projects end to end – from requirements gathering, research methodology, survey design and project management, to execution and delivery.
  • Supports primary research projects focused on topics such as customer segmentation, customer experience, pricing, product development, brand strategy and go-to-market events, writes and reviews surveys, and develops insights from the research to provide practical, valuable and actionable answers.
  • Packages and presents research, insights and recommendations to stakeholders effectively, adjusting approach as needed to account for diverse cross-functional partners.
  • Provides thought leadership to the organization through market intelligence, analysis of market conditions, industry and technology trends, and competitive developments.
  • Manage a mix of hands-on projects (where you design the research, write and program the surveys, collect and analyze the data, generate the presentation) and strategic ownership projects (where you develop the research objectives, source a vendor, approve the survey and sample approach, etc). 
  • Keeps abreast of new and current market and customer research techniques and technologies.
  • Creates and manages ad hoc analyses with tight deadlines.

Qualifications :
  • Highly analytical with strong communication and critical thinking skills
  • Commercial mindset with a passion for customers
  • Proficiency in gathering data, synthesizing observations and developing engaging presentations
  • Excellent project management and organizational skills.
  • Experienced with a variety of qualitative and quantitative research methods including sample design and understanding of key statistical analyses and approaches in research.
  • Self-starter, entrepreneurial research mindset with demonstrated ability for finding scrappy ways to deliver directional insights on short timelines and small budgets when needed. 
  • Proficient in Microsoft Office applications, with emphasis on advanced Excel and PowerPoint skills.
  • Proficient in Qualtrics platform, generating, disseminating, and analyzing surveys
  • Ability to work effectively with all levels of the organization
  • Technical skills a plus, including experience with data management (e.g., SQL) and visualization tools (e.g., Tableau)
  • Ability to work independently
  • Passion for / interest in learning retail, consumer products, and related business processes.

Education & Experience:

  • B.S. or M.S. degree in related disciplines
  • 5+ years’ experience in research, marketing, consulting, CRM, or related fields
  • Experience in retail industry, especially apparel/footwear or fashion, a plus

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

About Us :

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment. All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status.  J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws.  If you need to inquire about an accommodation to assist with completing the application process, please email

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Michele Lavanchy

I've been with J.Jill for over five years now. I've always loved fashion, so working for an omni-channel brand like J.Jill has always been the goal. I was recruited for an open Copywriter role and had the opportunity to move into a Senior Copywriter role about a year later. It's been great to learn a lot and grow within a Creative team. I love that I'm able to write for a brand that inspires women and to work collaboratively with other creatives.

Michele Lavanchy

Copy Manager


When joining J.Jill, you become part of a dynamic and talented team who wants to take your career to the next level. And, being in IT specifically, you can help us usher in a new era of modernization and transformation. Come be a part of the change we are creating!

Abhishek Ranjan

Director, Enterprise Architecture,
Integration & Master Data Management

Robin Mosher

What I love most about working here is our customer and getting her in trend-right pieces, seeing the products I assorted on customers, and hearing positive feedback on how much they LOVE the new collections.

Robin Mosher


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