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Senior Customer Data Analyst

Quincy, MA

Overview :

This position’s primary role is to support the JJill Customer analytics team by utilizing data from the Customer Marketing database to gain a broad and deep understanding of the Jjill Customer, her behavior and key performance metrics in order to guide the organization. This role is responsible for executing, analyzing and summarizing weekly / monthly reporting, inclusive of insightful conclusions and hind sights. This position is also accountable for providing database support and collaborating with many  departments within the organization including merchandising, brand marketing, finance, customer contact center and store operations. This role will support the Sr. Manager in guiding priorities to the Customer Marketing database partner and ensuring that the database and tables are up to date and accurate on a daily basis. Lastly, this role will maintain and update monthly reports such as LTV, key store metrics reporting, coupon usage/shipping discount reporting and customer segment top 30’s by mailings.

Responsibilities :
  • Develop and execute a wide array of analytics/data functions including data access, cleansing, querying and visualizations
  • Analyze data and insights into actionable summaries through the use of clear, insightful, and scalable visualizations
  • Support and enhance corporate projects and goals such as gaining an understanding of who is buying which products ie: new to brands, lapsed or existing and if there are any demographic differences
  • Build and q/a datafeeds for several third party database vendors and ensure that file layouts and field definitions are clear and consise
  • Communicate business needs to our Customer Marketing database partner and verify the quality and accuracy of any project assigned to them
  • Support Sr Manager on Big Data initiatives (i.e. structured and un-structured sources) such as integrating online browse behavioral data sets with our current customer database platform
  • Build ad hoc and production-level customer behavior reporting for a variety of projects including: Lifetime Value Analysis, Product Affinity and Market Basket Reporting

Qualifications :
  • Highly data savvy, flexible with tools, willing and able to quickly learn new tools/techniques and extreme “can do” attitude
  • Broad understanding and experience with SQL, data stores, data modeling, analytical tools, and programming languages
  • Proficiency with visualization tools (especially Tableau) a plus
  • Ability to understand complex business processes or requirements and translate them into simple business practices
  • Advanced skills in MS Excel required
  • Experience with A/B testing methodogies is required
  • Experience in a multi channel environment is a plus
  • Utilization of the Adobe/Omniture software tool is a plus.
  • Strong technical skills with the ability to learn/understand the specialty womens apparel business
  • Analytical thinking and problem solving ability
  • Intellectual curiosity
  • Propensity to learn quickly and ask questions to gain clarity
  • High attention to detail
  • Highly collaborative, team player
  • Ability to multi task, prioritize and meet deadlines
  • 4 year B.S. or M.S. degree in Computer Science, Engineering, Business, Statistics, Mathematics or related discipline
  • 2+ experience with visualization, SQL and utilization of other database tools
  • 4+ years of Marketing and/or Retail Customer Database experience with a business to consumer company required
  • Knowledge of data management, business intelligence, master data management, and data services architectural frameworks
  • Experience in retail industry, especially apparel or fashion, a plus
  • Experience working with a major ESP tool is a plus
  • Experience working with a major Customer Marketing database partner a plus

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  • CRM & Customer Analytics, Quincy, Massachusetts, United StatesRemove