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Desktop Support Technician

Tilton, NH

Our Brand :

J.Jill is a premier omnichannel retailer and nationally recognized women’s apparel brand committed to delighting customers with great wear-now product. The brand represents an easy, thoughtful and inspired style that reflects the confidence of remarkable women who live life with joy, passion and purpose. J.Jill offers a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. J.Jill is headquartered outside Boston.

Overview :

The Desktop Support Technician is responsible for providing desktop support; including tracking, and escalating technical issues. Installation and maintenance of PC and Macintosh hardware and software, telecom (desk phones, softphones and mobile devices), and peripherals.  

Responsibilities :
  • Provides all J. Jill users support for technical issues related to the operation of their computing hardware (Macintosh, PC, Thin Client and mobile devices), software (Core Applications, Business Applications and ACD), telecom (desk and IP phones), and peripherals.  Includes remote users and remote sites.
  • Timely response to support requests and assigned tickets according to specified priority levels.  Tracks service request by entering information into ticketing system and closing the request upon completion and complete thorough documentation in ticket before closure.
  • Coordinates preparation and installation of new computing equipment as well as upgrading and repairing existing computer equipment.
  • Coordinates and installs software for Enterprise customers.  Installation may be performed at the the user station or over the network.
  • Maintains computer/peripherals asset inventory.
  • Coordinates and executes office/desk moves, adds and changes.
  • Provides routine troubleshooting for audio/video and conferencing equipment.
  • Develops system documentation and user references (i.e., operating system, and Microsoft Office applications, core business applications).
  • Telecom experience with IP and Avaya phone systems.

Qualifications :
  • Knowledge of the latest editions of both Macintosh and Windows operating systems.
  • Knowledge of the latest editions of Microsoft Office suite.
  • Knowledge/understanding of TCP/IP in a WAN setting.
  • Diagnostic knowledge of computer issues.
  • Telecom experience with IP and Avaya phone systems.
  • Maintains confidentiality of information processed.
  • Ability to be flexible.
  • Work with high volume workloads and busy schedules.
  • Ability to move or lift heavy objects weighing up to 40lbs. unassisted.
  • Bachelor’s degree preferred.
  • 2+ years’ experience required.
  • Corporate retail experience desired.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

About Us :

At J.Jill, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customer’s unique experience and delivering results through our omnichannel business model. We embrace each other’s differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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  • Information Services, Tilton, New Hampshire, United StatesRemove