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Customer Service Representative

Tilton, NH
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Overview

Handle both internal and external customer interactions via phone. Sells products and places customer service orders in the computer system. Basic computer knowledge and familiartity with internet, typing skills, good phone demeaner, able to take direction and communicate effectively. Ability to work in a dynamic fast paced environment, be flexible. Willingness to sell products and be a team player.

Success Profile

What makes a successful Contact Center Service Assiciate at J Jill?
Check out the top traits we're looking for and see if you have the right mix.

  • Adaptable
  • Communicator
  • Detail-oriented
  • Digitally savvy
  • Goal-oriented
  • Positive

Career Path

  • Service Associate IService Associate II.
  • Service Associate IIService Associate III.
  • Service Associate IIITeam Leader.
  • Team LeaderSupervisor.
  • SupervisorManager.
  • Manager

Benefits/Rewards

  • Healthcare

    Medical, Dental, Vision

  • 401(k) Retirement Program

  • Paid Time Off/ Holidays

  • Onsite Gym/Fitness Room

  • Cafeteria

  • Compensation

    Sign-on & Referral Bonuses

Responsibilities

Customer Service Representative

Tilton , NH
Our Brand :

J.Jill is a premier omnichannel retailer and nationally recognized women’s apparel brand committed to delighting customers with great wear-now product. The brand represents an easy, thoughtful and inspired style that reflects the confidence of remarkable women who live life with joy, passion and purpose. J.Jill offers a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. J.Jill is headquartered outside Boston.


Overview :

APPLY TODAY, AND TAKE ADVANTAGE OF $1,000 J.JILL BONUS AND NEW HAMPSHIRE’S $1,000 RETURN TO WORK BONUS!

Hourly pay potential up to $15/hour!

Both full-time and part-time positions available! 


Responsibilities :
  • Handles both internal and external customer interaction via the phone.
  • Sells products and places customer orders in the computer system.
  • Maintains working knowledge of our products and operational procedures.
  • Offer our customer the possibility of additional J.Jill products and the J.Jill Credit Card.
  • A good phone demeanor, solid knowledge of the keyboard and strong familiarity computer navigation.

Qualifications :
  • Basic computer knowledge; familiarity with the internet
  • Data Entry skills
  • Typing skills (25 – 35 WPM)
  • Good phone demeanor
  • Good written communication skills
  • Should have sound practical judgment of priorities
  • Able to take direction and communicate effectively
  • Possess the ability to work in a dynamic fast paced environment, be flexible
  • Operate well under tight pressure
  • Willingness to sell products
  • Team Player
  • Polite, confident and patient when dealing with customers
  • High School diploma or equivalent
  • Familiarity with a call center environment preferred
  • Experience in a service environment a plus

About Us :

At J.Jill, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customer’s unique experience and delivering results through our omnichannel business model. We embrace each other’s differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.


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  • Contact Center, Tilton, New Hampshire, United StatesRemove