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Web Merchandising & Content Specialist

Quincy, Massachusetts

Req ID 2024-4001 Apply Now
Our Brand :

J.Jill is a national lifestyle brand that provides apparel, footwear and accessories designed to help its customers move through a full life with ease. The brand represents an easy, thoughtful, and inspired style that celebrates the totality of all women and designs its products with its core brand ethos in mind: keep it simple and make it matter. J. Jill offers a high touch customer experience through over 200 stores nationwide and a robust ecommerce platform. J.Jill is headquartered outside Boston.

Overview :

Reporting to the Ecommerce Operations Sr. Manager, the Web Merchandising & Content Specialist is part of a cross-functional team that works together to optimize online merchandising for sales growth and to provide customers with a best-in-class online shopping experience. They will contribute to product set-up efforts for all weekly launches and promotions and will use his/her knowledge of J.Jill’s products, along with merchandising best practices, to maintain the product catalog and categories. The Web Merchandising Analyst & Content Specialist will also work closely with Creative Merchandising to monitor availability of products featured across the site in creative content. and will maintain and update promotional content on the site.

Responsibilities :
  • Owns item/product setup for all categories (Apparel, Footwear, Accessories)
  • Executes weekly/daily site maintenance using all internal systems to ensure all in-stock products are active and available-to-buy and classified in appropriate categories with product copy, correct selling and pricing information.
  • In partnership with the store operations team, manages all store locator updates to ensure all local store information is accurate and up to date.
  • Learns and understands the core capabilities available for product and category management within the ecommerce platform including product data attribution and taxonomy
  • Performs post product launch audits to validate all products have the appropriate PDP images.
  • Responsible for ensuring product videos are appropriately added to each PDP for all product launches.
  • Collaborates with Creative Merchandising to monitor product inventory and availability to ensure that creative content consistently showcases only items that are readily available
  • Manages and maintains cross-selling modules based on direction from Creative Merchandising
  • Owns and maintains content updates to the Narvar Returns Log In and Shipment Tracking pages via the Narvar portal.
  • Applies front-end working knowledge to code and schedule site content including global banners, category banners, and grid tiles for promotional launches.
  • Performs early morning (6 am ET) site checks as needed (site checks are a shared responsibility across the ecommerce operations team)

Qualifications :
  • Excellent communication skills, both verbal and written
  • Excellent time management skills
  • High energy, positive “can do” attitude and self-motivated; ready and willing to initiate action and follow it through to completion
  • High degree of organization, accuracy, and flexibility; exceptional attention to detail 
  • Must be a team player and excel at collaborating cross-functionally
  • Ability to thrive in a highly collaborative, fast-paced and deadline-driven work setting
  • Must be inquisitive and in constant pursuit to improve; does not settle for the status quo
  • Proven ability to thoughtfully review and analyze data
  • Highly skilled at problem-solving

Education & Experience:

  • Bachelor’s degree in Marketing, Business Management or a related field
  • 4+ years of Ecommerce Merchandising experience
  • 2+ years of experience working with product attribution and ecommerce systems
  • Strong knowledge of Ecommerce business and operations including, but not limited to: product data and catalog management, site content planning and execution, user experience, QA best practices and A/B testing
  • Skilled in Microsoft Office (Outlook, Excel, Word, PowerPoint)

About Us :

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment. All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status.  J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws.  If you need to inquire about an accommodation to assist with completing the application process, please email

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Michele Lavanchy

I've been with J.Jill for over five years now. I've always loved fashion, so working for an omni-channel brand like J.Jill has always been the goal. I was recruited for an open Copywriter role and had the opportunity to move into a Senior Copywriter role about a year later. It's been great to learn a lot and grow within a Creative team. I love that I'm able to write for a brand that inspires women and to work collaboratively with other creatives.

Michele Lavanchy

Copy Manager


When joining J.Jill, you become part of a dynamic and talented team who wants to take your career to the next level. And, being in IT specifically, you can help us usher in a new era of modernization and transformation. Come be a part of the change we are creating!

Abhishek Ranjan

Director, Enterprise Architecture,
Integration & Master Data Management

Robin Mosher

What I love most about working here is our customer and getting her in trend-right pieces, seeing the products I assorted on customers, and hearing positive feedback on how much they LOVE the new collections.

Robin Mosher


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