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Sr. Customer Data Analyst

Quincy, MA

Our Brand :

J.Jill is a premier omnichannel retailer and nationally recognized women’s apparel brand committed to delighting customers with great wear-now product. The brand represents an easy, thoughtful and inspired style that reflects the confidence of remarkable women who live life with joy, passion and purpose. J.Jill offers a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. J.Jill is headquartered outside Boston.


Overview :

The Senior Customer Data Analyst will be responsible for reporting and analysis that provides practical and actionable insights on the J.Jill customer, her behavior and key performance metrics. This role will effectively leverage SQL and Excel to extract, analyze and visualize data from the Customer Database to better understand our performance, our opportunities, and the impact of our initiatives on customer behavior. Additionally, this position will support the maintenance of the Customer Database, help ensure customer data accuracy, and maintain data feeds that support internal and external partners. This position is highly collaborative, working with both the external database partner as well as internal departments including Merchandising, Brand marketing, Finance, Legal, Customer Service and Store Operations.


Responsibilities :

Customer Reporting and Analytics

  • Execute ongoing customer file health reporting and support the evolution of customer reporting with new needs and initiatives
  • Gain a deep understanding of key customer metrics pertaining to recency, channel, purchase behavior, customer spend segments, lifetime value, product affinity, etc
  • Provide actionable summaries utilizing clear, insightful, and scalable visualizations
  • Proactively provide analysis and insights that aim to gain a deeper understanding of the J.Jill customer, shifts in her behavior, and opportunities to grow the customer file through actionable summaries and insightful visualizations
  • Maintain a deep understanding of core business definitions (key segment definition, metric definitions, etc), and support processes updates to align with definitions as they evolve
  • Recommend and execute new analytics approaches that increase our understanding of our customers and our programs, such as: Customer lifetime value reporting and prediction, best customer definition and tracking, new analytic segmentation approaches

Customer Database Management

  • Support the maintenance of the Customer Database, regularly monitoring and ensuring accuracy of the database and all data tables, and facilitating any corrections as needed
  • Manage relationship with our Customer Database vendor, including participating in bi-weekly calls, communicating business needs, prioritizing projects and supervising performance and up-time
  • Support marketing and other business partners with customer list pulls for targeting
  • Help build, QA and monitor customized data feeds sent to and from the customer database vendor and other internal/external partners
  • Support the implementation/integration of new tools and solutions with the customer database
  • Ensure adherence to customer privacy protocols by assisting Legal and Customer Service with information and deletion requests from customers

Qualifications :

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Intellectual curiosity to dig into areas that are interesting to extract useful and practical insights
  • Be an advocate in the organization for leveraging customer data
  • Advanced understanding and experience with SQL, data stores, data modeling, analytical tools, and programming languages
  • Knowledge of data management, business intelligence, master data management, data governance and data services architectural frameworks
  • Highly data savvy, flexible with tools, willing and able to quickly learn new tools/techniques and extreme “can do” attitude
  • Ability to translate business questions into data
  • Advanced skills in MS Excel required
  • Experience with Adobe Analytics a plus
  • Proficiency with visualization tools a plus
  • Analytical thinking and problem-solving ability
  • High attention to detail
  • Highly collaborative, team player
  • Ability to multitask, prioritize and meet deadlines

EDUCATION & EXPERIENCE:

  • 4 year B.S. or M.S. degree in Computer Science, Engineering, Business, Statistics, Mathematics, or related discipline
  • 4+ years of experience with visualization, SQL and utilization of other database tools required
  • 4+ years of Marketing and/or Retail Customer Database experience with a business to consumer company required
  • Experience working with a major customer database partner is required
  • Experience in multi-channel retail, especially apparel or fashion, a plus


About Us :

At J.Jill, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customer’s unique experience and delivering results through our omnichannel business model. We embrace each other’s differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.


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